Frequently Asked Questions
What are Nanodermix™ ingredients?
applications utilizing a powerful synergistic combination of herbal, and
medicinal plant extracts with latest Nanotechnology delivery systems as
topical skin applications. Our reputation is built on the exclusive use
of high end and top quality ingredients in its products and
pharmaceutical GMP protocols to ensure premium quality, freshness and
purity of products. Since Mediderm takes an integrative approach to skin
care, all of our formulations contain accelerated concentrations of
multiple advanced ingredient shown to correct and prevent the visible
signs of aging skin and many other skin problems and conditions.
When can I
expect to see results?
products’ users frequently see immediate improvement in the appearance
of their skin, (some ingredients work in seconds) you should use our
products as part of your daily regimen and give the active ingredients
time to work with your body's natural processes — at least 4-6 weeks.
Most users begin to see optimal results after 56 days of continued
application, when new skin cells emerge to the surface.
How to Apply:
suggest applying Nanodermix™ at least once in the morning and evening.
Nanodermix™ is most effective when applied liberally to the entire face,
neck, upper chest and over the back of ones’ hands.
Can Nanodermix™ be used by men?
Often times, men see the best results as they typically have poor skin
What is the best age to get started on Mediderm skin care regimen?
It is never too
early to help prevent the visible signs of aging or too late to help
reduce them. Nanodermix works by making your skin healthier. At Mediderm,
we have seen clinical proof that younger-looking skin can be achieved
over time, so the earlier you get started on a skin care regimen, the
better. And the longer you stick with your regimen, the better you will
Are there any side effects?
No, we have not
experienced any complaints of side effects to date. Mediderm products do
not contain any known harsh chemicals or toxins, we believe we will not
see any negative side effects. If anyone were to experience side effects
with any skin care product, we advise them to stop use immediately.
What happens if I stop using Mediderm products?
No skin care
solution can permanently repair skin or change skin structure, so your
skin will return to the state it was in prior to using Nanodermix. The
only way to ensure continued improvement in your appearance is to apply Mediderm
products daily as part of a long-term solution.
More information about Shipping and Handling
What are your shipping and handling charges?
At this time we
are charging $8 for FedEx ground shipping and handling within USA, no
international orders accepted through this site, please email us at
firstname.lastname@example.org if you are interested in purchasing our
products but located outside USA, you can pay by paypal.com to
What shipping method do you use?
We use FedEx
ground, it takes 3-6 days to reach you in most cases.
How soon after I place my order do you ship my package?
We are very
proud of our reputation for super fast same day shipping. The vast
majority of orders received by 1:00 pm Pacific time, Monday thru Friday,
are shipped on the same day. We cannot guarantee that we will ship the
same day, but we make every effort to do so.
How will I know when my order has been accepted and shipped?
completing an online order, you will receive an email confirmation of
your order. Once your order is fully processed, you will receive an
emailed receipt of your final order, indicating the expected shipping
date. Once shipped, you will also receive an email showing your delivery
confirmation or tracking number and the exact shipping date. Be sure to
provide us with an accurate email address.
Will you ship to an address other than my billing address?
We would be happy
to do so. Complete or modify the Shipping Address during the
Registration process if you are a new customer, or in the Shipping &
Payment portion of the order process if you are a repeat customer. If
you wish a comment to be added to the order, such as Happy Birthday,
indicate so in the Customer Notes section of the order. The recipient
will receive a copy of your invoice (not showing credit card
information), which is used as a packing slip. If you DO NOT wish this
to occur, please indicate so.
Secure Online Credit Card Order
You may use your
Credit Card as a method of payment during the checkout process. All
credit card information that is collected through our order system is
protected by encryption.
See our Privacy and Security Policy for more details. Your credit
card is pre-authorized, but not yet charged, by our shopping cart. If
there are problems charging your credit card, such as lack of funds or
an inaccurate card number or security code, your order will not be
finalized. Contact us if you are having difficulties that you feel
should not be occurring. Once your card has been pre-authorized, and we
have fully processed your order, we will "capture" the funds and your
credit card will be officially charged. See our
Terms and Conditions page for further details about credit card
acceptance and processing.
The Ordering Process
Is it safe and secure to order merchandise online?
We have taken
every precaution to make your transaction secure. Our shopping cart is
built using industry-standard Secure Sockets Layer (SSL) encryption
technology for security and privacy. For more information, see our
Privacy and Security Policy.
How will I know that my order went through?
First, be sure
that you follow the ordering system instructions all the way to the end,
at which point you will be shown a receipt or order form which you may
print. You will shortly thereafter be sent an email to the email
address shown on your order confirming that your order has been placed
and will be processed as soon as possible. Once your order is fully
processed, you will receive an emailed receipt of your final order,
indicating the expected shipping date. Once shipped, you will also
receive an email showing your delivery confirmation or tracking number
and the exact shipping date. We want to keep you informed! If you have
any questions, contact us via telephone at 888-833-3897 or via email
email@example.com during our business hours. We promise you
will receive a prompt response to your request for assistance.
How can I cancel my order?
If you wish to
cancel your order after it is placed on our website, you will receive a
full refund IF your order has not been shipped. Please contact us
immediately if you want to cancel your order, as we are very quick at
shipping orders! Contact us via telephone 888-833-3897 during our
business hours, or send an email us at
firstname.lastname@example.org or leave a voice message. If your order has
already been shipped, you may refuse it when it reaches you. When your
refused order is received back by us, we will credit you for the amount
charged for the product, less a 10% restocking fee. You will not be
credited for the shipping charges.
What is your return policy?
We offer 30 days
money back guarantee, call us at 888-833-3897 to get a refund, we can’t
refund the shipping and handling charges